Return and Refund Policy
​At Memory Tiles, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your Memory Tiles, we offer a straightforward refund policy to guarantee your peace of mind.
Eligibility For Refund
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To be eligible for a refund, your Memory Tiles must be unused and in the same condition that you received them.
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Your Memory Tiles must be returned within 7 days from the date of purchase.
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Proof of purchase is required for all refund requests.
Initiating a Refund
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To initiate a refund, please contact our customer support team to request a Return Merchandise Authorization (RMA) number.
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Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
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If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
Return Shipping
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You will be responsible for paying the shipping costs for returning your Memory Tiles. Shipping costs are non-refundable.
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We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
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If you receive damaged or defective Memory Tiles, please contact our customer support team immediately for assistance.
Contact Us
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If you have any questions or concerns about our refund policy, please don't hesitate to contact us.
​Please note that this refund policy applies only to purchases made directly through Memory Tiles. If you purchased our product from a third-party retailer, please refer to their refund policy.