Return and Refund Policy
At Memory Tiles, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your Memory Tiles, we offer a straightforward refund policy to guarantee your peace of mind.
Eligibility For Refund
-
To be eligible for a refund, your Memory Tiles must be unused and in the same condition that you received them.
-
Your Memory Tiles must be returned within 7 days from the date of purchase.
-
Proof of purchase is required for all refund requests.
Initiating a Refund
-
To initiate a refund, please contact our customer support team to request a Return Merchandise Authorization (RMA) number.
-
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
-
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
Return Shipping
-
You will be responsible for paying the shipping costs for returning your Memory Tiles. Shipping costs are non-refundable.
-
We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
-
If you receive damaged or defective Memory Tiles, please contact our customer support team immediately for assistance.
Contact Us
-
If you have any questions or concerns about our refund policy, please don't hesitate to contact us.
Please note that this refund policy applies only to purchases made directly through Memory Tiles. If you purchased our product from a third-party retailer, please refer to their refund policy.